Designing a Seamless Experiences for a Future-Ready Conference Hub
Sankt Kors / Ebbepark UI Design
Sankt Kors approached us with a clear ambition: to future-proof their Ebbepark conference facilities by enabling seamless physical, digital, and hybrid meetings.
While the underlying infrastructure—spanning sound, lighting, and image technology—was technically advanced, the user experience needed to be the opposite: simple, intuitive, and accessible to anyone using the space.
My team and I were responsible for designing the overall interactive experience, including user flows and on-site logistics, ensuring that every interaction—from setting up a hybrid call to physically navigating the venue—was effortless, regardless of the user’s technical background.
This project was carried out during my time as employed at Adapt Event & Expo.
My role
UX & UI design
Research
I started with looking at the logistics and natural flows around the two buildings. Based on this I could map out what the experienced obstacles, tight logistical sectors, visitor pain-points and their navigational needs were. We together identified challenges with finding the correct meeting rooms as visitors arrived, the reception often being a crowded sector in need of streamlining and visitors often using the receptionists to ask for directions.
Moving forward I grouped tasks together and presented these initial solutions to the client:
Audiovisual control panel
Digital reception
Local transport information screens
Wayfinding / Navigational signage
Wireframes
After mapping out the different functions and customer journeys, I continued by designing low-res wireframes to be able to carry out user tests. After the test-phase I delivered high-res wireframes and prototypes to the developers who then implemented them and ensured seamless functionality with the installations.
Our solutions allow anyone to control an installation easily, without prior knowledge. With a tap on a touch screen or your mobile phone, you can manage everything in a room. You can also choose who has access to different functions.
Audiovisual Meeting Room Control Panel
A comprehensive, custom designed panel to control all the audiovisual installations in each and every room around the premises. Both used by visitors and tenants to control the meeting room technology and for staff to update all messages and visuals on screens daily. Content should then appear instantly and relevant information display in different parts of the building.
Digital Reception
Interactive iPads on which visitors can check-in and let the person they’re visiting know that they have arrived.
Local transport & information screens
To facilitate the flow and inform about the possibilities to get from Ebbepark by local transport, we wanted to show the local bus timetable for the nearby bus stops. The data, retrieved from an integrated API, is presented in an easy-accessible way in the same graphic manner as the other panels and is displayed in several places around the building. On the same screen, we displayed the time of departure for each bus and a map with directions and walking distances to the bus stops in question.
Navigational signage / Wayfinding
The purpose of the navigational signage is to steer visitors around the property and to ease the workload on the reception desk, especially during peak hours. The wayfinding signs are designed to offer clear information to guide visitors to key areas of the building. The benefits of the signs are to aid the visitor experience while also forming an essential element and carrying Sankt Kors’s brand identity.
The custom designed control panels lets tenants and other stakeholders update messages and change visuals daily. Such content then appears instantly and relevant information displays in different parts of the building.
